At Sampat Foods, we aim to ensure timely and reliable delivery of our products to our customers.
All orders are processed within a reasonable time after order confirmation. Order processing includes verification, quality checks, and packaging. Orders are not shipped or delivered on Sundays or public holidays unless otherwise specified.
We currently ship products across India. Delivery availability may vary based on the customer’s location and logistical feasibility.
Estimated delivery timelines are indicative and may vary depending on:
Delivery location
Courier partner operations
Weather conditions, public holidays, or unforeseen circumstances
Sampat Foods shall not be responsible for delays caused due to factors beyond its reasonable control.
Shipping charges, if applicable, will be clearly mentioned at the time of checkout or on the marketplace platform before order confirmation.
Once the order is dispatched, customers may receive tracking details via SMS, email, or through the order details section on the platform, subject to courier partner availability.
Courier partners will make reasonable delivery attempts at the provided address. If delivery is unsuccessful due to incorrect address, unavailability of the recipient, or refusal to accept the order, the shipment may be returned to us.
If an order is received in a damaged condition or with missing items, customers are advised to raise a complaint through the platform’s Help Centre / Contact Us section within a reasonable timeframe, along with necessary proof, to enable resolution.
Customers are responsible for providing complete and accurate shipping details at the time of placing the order. Sampat Foods shall not be liable for delays or non-delivery due to incorrect or incomplete address information.
Sampat Foods shall not be held liable for failure or delay in delivery due to events beyond reasonable control, including but not limited to natural disasters, strikes, lockdowns, government regulations, or logistical disruptions.
This Shipping Policy may be updated from time to time without prior notice. Any changes will be effective upon posting on the Website.