Consumer Grievance Redressal System

Sampat Foods is committed to providing fair and transparent treatment to all consumers and to addressing consumer grievances in a timely and effective manner.

What does “Grievance” mean?

A grievance refers to any issue or concern related to a product or service availed by a consumer from the Flipkart Platform, for which the consumer is seeking resolution.

How can a consumer raise a query or complaint?

In case of any query or complaint, consumers may reach out to us through the “Contact Us” or “Help Centre” options available on this page.

Grievance Submission Journey

• Click on the “Contact Us” or “Help Centre” tab
• You will be redirected to the Sampat Foods Help Center | 24×7 Customer Care Support
• Select the relevant Type of Issue / Help Topic
• Submit your request

Escalation of Unresolved Grievances

If a consumer’s query or complaint is not resolved through the above channels, it may be escalated further. As per applicable laws, Flipkart has appointed a Grievance Officer to address such matters.

Grievance Officer Details

Name: __________________________
Designation: ____________________
Company: _______________________
Address: ________________________

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Contact Number: ________________

Grievance Redressal Mechanism

Upon receipt of a consumer grievance through the specified channels:

• The consumer will receive an acknowledgement within 48 (forty-eight) hours via email, phone call, or SMS
• A system-generated Unique ID will be shared with the consumer to track the grievance status
• Consumer Care and the Grievance Officer shall make their best efforts to resolve the grievance as expeditiously as possible, within timelines prescribed under applicable laws

Closure of Grievance

A grievance shall be considered closed and disposed of in any of the following cases:

• When the consumer is communicated with by Consumer Care, the Grievance Officer, or any authorized representative of the platform and a suitable resolution or solution has been offered